procesos catastrales
Rapid urban growth required a more streamlined council.

A Brazilian city with over 100,000 inhabitants and 150 km² of extension had increased exponentially in recent years due to its proximity to one of the main cities of the country and an international airport. This increase in population had generated a strong urban growth and the demands of its citizens.

In this council, as in most Latin American countries, land records were still not computerized, but were formed by chips in physical form, which was a major problem in storing and especially consult them.

The need to respond faster without increasing staff.

The town hall was collapsed before this rapid growth: the officials had to double their efforts were enough without this, the demands of citizens took more time to be served and go to the town hall had become a nightmare, with long tails for any kind of inquiry, especially those related to the planning department.

No possibility of increasing the available resources while growing their city, the government team of the City Council was essential to implement a solution that would allow their employees get more from their efforts as well as tools to exercise more effective control over the incessant urban growth that was living this city.

This urban growth was greatly complicating control of the land, with the disadvantages that this supposed to when planning public policies, raise taxes or have access to information on the registration of property of the city council.

Introducing new ways of working and interacting with citizens.

Fortunately, this council had a team of government committed to its citizens, who decided to implement in late 2013 platform eGovernment cividas e-GOV. One of the first actions was to publish the Electronic Town Hall, a web site where citizens can make requests online and check the processing status of your records at any time, anywhere.

In internal key, they are implanted in the municipality several procedures related to the management of urban area. These procedures allowed to implement a more efficient way of working and to assign tasks between the personnel department.

Finally, we conducted a process 50,000 digitizing cadastral records so that public employees could check all information contained in these records directly from your workstation without having to get up and look for them in the physical record.

Work more efficient and better behaved citizens.

This council has not only managed to reduce response times, but has considerably improved the service provided to its citizens and the quality of life of its civil servants.

The digitization of cadastral records has been one of the causes of this reduction in response times, allowing management staff to reduce the average seek time of a cadastral record of 6 minutes 20 seconds. But it has also made it possible to access these records from the Electronic Town Hall, so now the citizens can see technical data about their land without having to go to the administrative offices. To all this we must add the corresponding savings in paper that has led to this change for that municipality; significant financial savings, but also in terms of environmental responsibility.

The decision of the managers of this Administration bet cividas e-GOV has achieved results that are now noticeable in various areas of the municipality, not only in planning, but better control of the land has allowed more effectively manage departments like environment or infrastructure.

Last but not least, a more rigorous tax collection process has enhanced the economic resources of the city council without raising tax rates while tax justice is exercised once was not possible to fully due to the difficulty of have an accurate land registry and continuously updated. The aforementioned increase in resources has allowed this self-finance the implementation of e-government platform.

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