Innovative tools to boost employment area
Employment area of a Spanish municipality in 2010 offered training courses for unemployed people. For the past 15 years, these courses were being managed through several applications, one for each type of course.
The municipality had a population over 200,000, so that the needs of this area and volume of information stored during the last fifteen years were quite high.
At higher, it remembers that at that time Spain was in a recession due to whose main and most dramatic financial crisis was reaching consequence of historical unemployment rates. These municipal services were therefore more necessary than ever.
For the team of government, the situation was becoming frustrating, because the resources allocated to this area crashed against some obsolete applications and a way of working sluggish, something common in all municipalities.
Even the workers of the employment area had an exact knowledge of the courses available, let alone citizens. Thus, it was difficult for counselors to provide adequate support to people who came to the department, since neither was available tools to keep track of employability pathways agreed with the citizens. Moreover, there were no metrics or any form of knowing the success of the training plans and employment carried out.
This lack of tools that many of the processes were made by hand, with the loss of time and waste of resources that this entails joined; besides the discomfort of having an application for each type of course. Under the circumstances, the government team decided to find a solution that would allow you to manage this department more efficiently.
In 2010, the government team decided to implement EMPLOYMENT cividas not only with the aim of improving the management of courses, but to change the way people work in this department of vital importance for citizens.
The solution adopted included completely innovative tools and that until then were not available in any other municipality of Spain, allowing the department to add new services for citizens, such as job management, maintenance of CV, interview schedules, tracking routes, etc. Also noteworthy is the ability of citizens to enroll in all available online courses, information on the number of seats or sign up on the waiting list.
Both these new services such as management courses, happened to be controlled from a single solution, rather than the different applications that previously existed.Defined the procedures necessary to manage courses, automating many of the tasks previously done manually: availability and reserve resources (classrooms, materials, personnel …), student management, control systems, documentation generation (emission diplomas, educational materials …), etc.
The measure adopted by the government team could not be better received by employees, which immediately found in cividas EMPLOYMENT an ally to make your job more agile, easier and above all to enable them to help more effectively to people in need. Team of government and public employees themselves felt now that resources and efforts were rewarded every time an unemployed person could complete his training and access to a job.
Besides economic and in terms of quality of service advantages, became responsible for the department to have tools that show them what actions were more successful and which should be modified, as well as potential bottlenecks or lack of resources in some processing on concrete.
The success of the solution led the government team to take the decision to implement cividas to manage all kinds of activities in the municipality, as broadly operation does not differ much from the training. Today, employees and citizens cividas used to manage and enroll in activities related to the municipal library network activities, youth information services or scientific museums.
EMPLOYMENT cividas, including procedures adapted to manage the above activities, is already the second most used solution throughout the municipality, although currently still is training users so they can take full potential of its extensive functionality.