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e-Government is about using the tools and systems made possible by Information and Communication Technologies (ICTs) to provide better public services to citizens and businesses. Effective e-Government also involves rethinking organizations and processes, and changing behavior so that public services are delivered more efficiently to the people who need to use them. Implemented well, e-Government enables all citizens, enterprises and organizations to carry out their business with government more easily, more quickly and at lower cost. Governments across the world are recognizing the importance of these solutions when it comes to reducing bureaucracy and corruption
Cividas is a powerful open-source solutions platform that allows national, regional and local governments to effectively implement their internal processes and streamline their interaction with citizens, physically, over the web or through channels such as mobile phones or call centers.
Cividas covers:
•PROCESSES: Authorized users can graphically design workflow processes and make them instantly available. Assigned users can access tasks from a graphical view that shows the state of process instances (cases) or from a task list. Processes are coded using the XPDL (XML Process Definition Language) standard, assuring future reuse.
•APPLICATIONS: As well as Cividas, the Graphical User Interface (GUI) with which users interact when performing tasks is based on Ontimize, a powerful open-source framework based on standard Java/XML web technologies that leverages graphical design facilities for consultants with the flexibility that advanced programmers need.
•DOCUMENTS: Document generation, scanning, signing and storage are a central piece of the solution. Cividas supports industry and open standards such as MS Office, OpenOffice, PDF, TWAIN and JCR (Java Content Repository).
•LINKS: Following a Service Oriented Architecture (SOA), Cividas is prepared to interact with other governing bodies and institutions, as well as provide access to public services from other applications through Web-Service technologies.
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Cividas local is a pre-packaged vertical solution targeted at local administrations and municipalities. It includes process definitions, task GUIs and document templates for numerous preinstalled procedures, such as permits and licenses, building permissions, tax management, bill payments, etc. Thanks to the flexibility and graphical tools provided by cividas, these can be easily customized and expanded to fit the specific needs of each local administration. Furthermore, collaborating entities can share and interchange process definitions, allowing best practices to be generalized.
e-Government: With cividas, the “”stands for EVERYONE
INCREASED INTERACTION WITH THE COMMUNITY
• Public services may be accessed electronically
• Citizens may track and check the status of their ongoing cases
• User-friendly, multi-channel, accessible and secure
• Authentication using digital ID or password
• Notifications via e-mail & SMS
IMPROVED INTERNAL ADMINISTRATIVE PROCESSES
• Graphical process representation
• Flexible task execution
• Easy follow-up and case tracking
• Documentation management capabilities
• Advanced search functionalities
• Ability to generate customized reports and documents
• Open system that can be integrated with existing systems
• Simple implementation process that does not require great amount of effort from staff
ADHERENCE TO e-GOVERNMENT STANDARDS
• Service Oriented Architecture
• Integration with standard systems (i.e. SARA in Spain)
• Compliance with EU i2010 strategy
• Support for e-Signature
• Tools for citizens with special needs (e-Inclusion)
A HISTORICAL OPPORTUNITY
The European i2010 Initiative on e-Inclusion and the September 2007 Lisbon Ministerial Declaration on e-Government both call on Europe’ public bodies to significantly reinforce their inclusive e-Government and e-Participation policies. This is fostering investment all across the EU as many countries are establishing electronic access to public service as a right for all citizens. The EU is also providing funding for developing countries to embrace advances in e-Government.
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| Rich Interactive Web Application |
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Graphical Process Design |
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| Case/Task Lists |
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Process Instance State |
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| Document Scanning |
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HTML GUI for Citizens |
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