cividas consists of a set of solutions directed towards Public Administration, ranging from the implementation of an e-Government, to the detailed management of specific areas such as social services, grants and subsidies, contracts and tenders or employment office; asides from having an solution that adapts to the most common needs of local entities. The cividas e-GOV platform for e-Government works as the base for these solutions, having all that is necessary for the introduction of the new information and communication technologies for administrations, as well as improving their efficiency, while optimizing the interaction with citizens.
cividas helps Administrations to face the new challenges of the current economic, political and social situation in which the economical resources are scarce, the regulatory requirements continue to grow and citizens become more demanding. In addition, the number of services offered by local entities (municipalities) are increasing as well. Therefore it is necessary for them to change the focus of their efforts towards improving the performance of services offered to citizens, considering them as a client that must be conquered, assisted and satisfied.
With the implementation of communication channels such as an Electronic Office, the Administration and citizens can interact over the Internet, without having to move and without time restrictions and delays, which eliminates the costs associated with personal assistance for common routine tasks such as fulfilling a certification request, a construction permit, a school admission, sending an administrative notification, etc.
From an internal point of view, the Administration improves its performance thanks to the implementation of tools and working methods that adapt to the reality of a public employee and allow for greater flexibility throughout their work. Centralized document storage, automation of repetitive tasks, multichannel notification management, or electronic signature, are some of these tools. Just as important is having a well-managed administration, with tools that allow government managers to monitor their employees work, and quantify citizen needs, being able to administer the services, and the way in which they are offered, optimally.
The solutions of cividas are designed for easy integration with other systems and applications commonly used in Public Administrations.